We are firmly committed to ensuring online user privacy. The following outlines our information-gathering and dissemination practices for this web site: www.nationalgridus.com.
Because protecting your privacy is important to us, National Grid does not sell, trade, rent, give or distribute information about you to any third party.
The form of security that we use is SSL (or Secure Sockets Layer). This is a method of hiding the information that a web browser and a web server send to each other. An SSL-enhanced browser uses encryption to scramble the data you send to a web site into an unintelligible string of seemingly random characters. This is the industry standard for encrypting digital communications between any two points across a network.
Most browsers will warn you that you are entering or leaving a secure area by presenting a dialog box. However, most browsers give you the option of turning off the dialog box display.
When on a secure page, you will see the lock icon on the bottom of your Internet Explorer or Netscape web browser. Still other browsers have different ways of displaying this information.
We use order forms which allow customers to request information and apply for services. When applicable, we collect personal contact and identification information (such as your email address and home address). This information is used to answer your questions, solve your problems, and provide interactivity. We do not provide this information to any other parties.
Our web site links to other web sites. Please be aware that we are not responsible for the privacy practices or the content of such web sites. When you leave our web site, we encourage you to read the privacy statements of every web site that collects personally identifiable information.
These third-party web sites are not under the control of National Grid, and we are not responsible for their contents. These web sites have separate privacy and data collection practices, independent of National Grid. We have no responsibility or liability for these independent practices, policies or actions. If you provide any personal information while visiting these web sites, you are solely responsible.
National Grid makes no guarantee, warranty or representation, expressed or implied (including implied warranties of merchantability and fitness for a particular purpose), with regard to the accuracy, completeness, usefulness, timeliness or suitability of the information being provided.
It is expressly understood and agreed that neither National Grid nor its directors, officers, employees or agents shall assume any liability or responsibility for any damages or claims resulting from any use or disclosure of the information being provided.
The access and use of any provided information shall be governed by the laws of the State of New York.
For more information regarding online privacy issues, please visit the Federal Trade Commission homepage at http://www.ftc.gov/*.
We may modify this privacy policy at any time; please check back for updates.
We offer various ways that you may contact us online—by electronic mail or online forms. Please note that while we are in the process of answering your questions or fulfilling your request, information you submit to us may be seen by various people in National Grid. If you decide to send us personally identifying information—for example, in an electronic mail message containing a question or problem—we will only use this information to help us solve your problem or answer your question.
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